Terms of Service

Last updated: 31 August 2026

These Terms of Service (“Terms”) govern access to and use of the Shademont CRM website, software, and related services (the “Service”) operated by Shademont (“we”, “us”, “our”). By accessing or using the Service, you agree to these Terms.

1. The Service

Shademont provides a multi-tenant CRM platform, including optional social connectors (for example Meta, TikTok, and Snapchat). Access for customer organizations (“tenants”) is provisioned by us; there is no public self-serve signup unless we expressly enable it.

2. Accounts and eligibility

  • You must provide accurate registration and billing information.
  • You are responsible for safeguarding login credentials and for activity under your accounts.
  • Tenant administrators are responsible for their users’ access and compliance within that workspace.

3. Subscriptions and payment

Paid plans, seat limits, connector add-ons, billing intervals, and renewals are as agreed at onboarding or in an order form. Fees may be collected through Stripe or another payment provider. Failure to pay may result in grace periods, restricted access, or suspension as described in the product and your commercial agreement.

4. Acceptable use

You agree not to:

  • Violate laws, platform policies (Meta, TikTok, Snapchat, etc.), or third-party rights.
  • Spam, harass, or send unlawful or deceptive communications through connected channels.
  • Attempt to access another tenant’s data, probe the Service without authorization, or disrupt operations.
  • Reverse engineer or resell the Service except as permitted by law or written agreement.

5. Customer data and social platforms

  • You retain rights to CRM content you submit. You grant us a license to host and process it to provide the Service.
  • When you connect social accounts, you authorize us to access and process data those platforms provide under the permissions you grant.
  • You are responsible for obtaining consents and complying with privacy and messaging rules for your end customers and audiences.
  • Third-party platforms may change APIs, permissions, or availability; we are not liable for outages or policy changes outside our control.

6. Demo requests and marketing site

Information submitted through demo or contact forms may be used to respond to your inquiry and evaluate fit for the Service, as described in our Privacy Policy.

7. Intellectual property

The Service, branding, and software are owned by Shademont or its licensors. No rights are granted except as needed to use the Service under these Terms.

8. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care and use it only for purposes of the relationship, except where disclosure is required by law.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHADEMONT AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF THE SERVICE WILL NOT EXCEED THE FEES PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

11. Suspension and termination

We may suspend or terminate access for non-payment, breach of these Terms, legal risk, or security concerns. You may stop using the Service at any time; contractual notice and data return/deletion terms in your order (if any) still apply.

12. Changes

We may update these Terms by posting a revised version on this page. Material changes for paying customers may also be communicated by email. Continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules, unless a written order form specifies otherwise. Courts in the UAE have exclusive jurisdiction, subject to mandatory consumer protections where applicable.

14. Contact

Questions about these Terms: hamdan@shademont.net

Related: Privacy Policy